Find guidance
Work through questions, explore educational resources, or learn from people navigating similar experiences.
Explore guidanceHow TapTap works
Start where you are. Move forward with clarity.
You do not have to figure out every next step at once. Start with the help you want, explore the choices that matter to you, and bring useful information together as you go.
Your starting point
Guidance
A question to work through
Coverage
Coverage to understand
Organization
Information to organize
Choose a starting point
What would be useful to you today?
Understand coverage
Learn about insurance options and the relevant details that help shape a comparison.
Learn about the marketplaceGet organized
Discover how BennyHQ brings healthcare, coverage and important information into a member workspace.
Explore organizationHow the pieces connect
An example: exploring insurance.
This is the intended coverage journey. The steps available depend on the coverage path and the services connected to it.
- Explore
Find the kind of coverage you want to understand.
- Share relevant details
Answer a few questions about the coverage you are looking for.
- Compare
Review coverage options and the differences that matter to you.
- Apply
When you choose to proceed, move into the application process. An application is not issued coverage.
- Organize
Keep the relevant coverage and supporting information connected in BennyHQ.
Connect with Benny
A short introduction before the conversation.
The intended first-contact experience keeps a clear order, so the help can begin with your context.
Tell us what you want help with
Begin with a short guided introduction about the help you are looking for.
Share your contact details
Provide the relevant contact details and complete confirmation.
Continue with Benny
After confirmation, continue with personalized help in the appropriate experience.
Your information and your pace
Share what is useful for the task.
Relevant information can make guidance more useful. Specific tasks may require particular details before you can proceed.
Exploring guidance does not commit you to an insurance application. Public explanations, coverage applications and your private organizer each have a different purpose.